[after-sales service commitment]
Service hotline:+86- 021-5990 0838
Lifelong service: Caesar hard on their products to provide life-long maintenance services.
One. Warranty
1, the products are strict at 12 month warranty.
2. After the expiration of the warranty period, the cost produced during the period is undertaken by the customer and can be settled by negotiation.
3, due to the defects in the design or manufacture of the damaged products, not the normal use of harsh, Caesar is responsible for the maintenance, maintenance can not return.
4, human factors and irresistible factors caused by the product cannot be used, also responsible for the maintenance of strict. The expenses incurred during the period are taken by the client or negotiated by both parties.
Two, product failure solution in the period of quality assurance
1, communicate with the site engineer by telephone to help solve the trouble.
2, can not solve the telephone, the customer can be sent back at strict maintenance products.
3, the product cannot be sent back for repairs, the development of new products to the Kaiser harsh field replacement. The problem products back to my company, the test is the product quality problems, at the expense of the harsh. If it is not a quality problem, the cost of the new product will be borne by the customer before.
4, maintenance personnel to the scene, the Kaiser maintenance personnel arrived at the scene in the harsh 2472 hours (depending on distance).
